Qualification Purpose:

This unit supports learners in developing their personal and professional practice through reflective thinking and targeted development planning. It encourages learners to take ownership of their performance by evaluating feedback, identifying strengths and areas for improvement, and agreeing to personal development plans that align with professional standards. It also focuses on the importance of continuing professional development (CPD) in improving quality of care, and how reflective practice leads to better outcomes for individuals supported in the care setting.

This unit provides an essential foundation in safeguarding practices for all care workers. It explores the different forms of abuse, how to identify signs and symptoms, and the legal responsibilities of those working in health and social care. The unit also covers national and local policies, the role of multi-agency working, and practical steps to report concerns, ensuring the learner is equipped to protect vulnerable individuals from harm. E-safety and whistleblowing procedures are also addressed.

This unit gives learners the tools to uphold health and safety standards in care environments. It includes risk assessment procedures, emergency response, infection prevention, fire safety, moving and handling, and the safe use of equipment. Learners will also explore how to reduce the spread of infection, implement security procedures, and identify signs of stress in themselves and others. The unit emphasises shared responsibility and encourages learners to promote a safe, secure, and supportive setting for all.

This unit provides a detailed exploration of mental ill health through both clinical classification systems and alternative frameworks. Learners gain a broad understanding of the impact of mental health conditions on individuals and their communities. The unit covers early identification of symptoms, community access barriers, mental capacity, and how to respond to signs of deterioration. It also encourages proactive strategies to promote mental wellbeing and minimise risk to self and others.

This unit covers the significance of clear and appropriate communication in care settings. Learners will explore communication styles, methods, and barriers, as well as how to meet the unique communication needs of individuals. Emphasis is placed on professional interaction, including confidentiality, advocacy, and overcoming challenges in sensitive situations. The unit supports learners in using effective communication to build relationships, support care planning, and contribute to person-centred practice.

This unit provides an in-depth understanding of the roles and responsibilities expected from a senior healthcare worker. Learners will explore the importance of agreed ways of working, delegation of healthcare tasks, quality assurance, and compliance with policies and procedures. The unit also emphasises partnership working, conflict resolution, and knowing when and how to escalate issues when tasks fall outside one's scope of competence.

This unit equips learners with the skills and knowledge to handle information securely and effectively in care settings. It covers legislative requirements, confidentiality, data security, electronic and manual systems, and supporting others in maintaining information standards. Learners will also explore the importance of data audits and reporting responsibilities in accordance with regulatory frameworks.

This unit focuses on understanding the causes and spread of infection and the healthcare worker’s role in infection prevention. Learners will assess risks, use personal protective equipment (PPE), follow decontamination procedures, and demonstrate best hygiene practices. Emphasis is placed on preventing cross-contamination and supporting others to follow infection control measures in line with current regulations.

This unit develops the learner’s understanding of how to maintain a clean environment in healthcare settings. It covers the principles and steps of decontamination, correct use of cleaning agents, PPE, and managing different types of waste. Learners will gain practical skills in undertaking decontamination processes and applying legal waste management protocols to minimise risks of infection.

This unit introduces the concept of duty of care and its impact on safeguarding and promoting wellbeing in care settings. Learners will explore how to handle dilemmas between individual rights and duty of care, manage concerns and complaints, and recognise and report adverse events or unsafe practices. It highlights the importance of accountability, transparency, and professional responsibility in healthcare environments

This unit provides learners with a clear understanding of the principles of diversity, equality, and inclusion and their practical application in care settings. It examines the effects of discrimination on individuals and wider society and highlights the importance of inclusive practice in promoting fairness and respect. Learners will explore relevant legislation, work in partnership to meet individual needs, and challenge discrimination constructively within their workplace context.

This unit explores how person-centred values and strength-based approaches underpin care practices. Learners will learn to work collaboratively with individuals and others to develop care plans that reflect personal needs, preferences, and aspirations. The unit also addresses how relationships, choice, informed consent, risk assessment, and assistive technology can all contribute to independence and self-directed care. Active participation and respectful support are emphasised throughout.

This unit helps senior healthcare workers develop the academic and investigative skills necessary for effective workplace research and evidence-based practice. Topics include time management, problem-solving, critical reflection, and academic integrity. Learners will plan and execute an extended piece of work, using proper research methods and referencing techniques, and evaluate their performance through structured feedback and review.

This unit equips learners with the skills to effectively communicate with individuals about health and wellbeing. Learners will explore lifestyle factors, social determinants of health, and barriers to communication. They will practise delivering health messages, encouraging informed decision-making, and signposting individuals to additional support and resources. The unit promotes a person-centred, respectful approach to empowering people to take ownership of their wellbeing.

This unit develops learners’ understanding of what constitutes a quality service in the healthcare environment and the role of legislation, policies, and procedures in maintaining standards. Learners will explore collaborative working, monitoring systems, and the importance of accountability and communication in achieving consistent service delivery. Practical methods for identifying and addressing quality issues are also covered.

This unit is designed to support learners in identifying and implementing service improvements within their own work roles and across the wider healthcare setting. It focuses on evaluating current performance, obtaining feedback, and using benchmarking to identify areas for improvement. Learners will explore how to propose constructive changes, engage others in the improvement process, and implement practical strategies to enhance the quality of service delivery.

This unit equips learners with the skills needed to support individuals experiencing pain or discomfort in a compassionate, informed, and effective manner. It covers recognising pain indicators, using appropriate communication even with non-verbal individuals, implementing agreed measures for relief, and using pain assessment tools. Learners will also explore the physical and emotional impact of pain, holistic approaches to management, and the importance of accurate recording and timely escalation.

This unit focuses on supporting the ongoing health monitoring of individuals with existing health conditions. Learners will gain practical skills in carrying out health observations, understanding consent, recognising changes in health, and maintaining clear and accurate records. The unit also emphasises working in partnership with others and using observation data to support individualised care planning and early intervention.

This unit provides learners with the knowledge and hands-on skills required to carry out a range of physiological measurements such as temperature, blood pressure, respiratory rate, pulse, and Body Mass Index (BMI). Learners will explore the relevant legislation and safety protocols, prepare both equipment and individuals, interpret readings, and report concerns appropriately. Emphasis is placed on supporting individuals with dignity, accuracy in measurement, and responding effectively to abnormal results.